Shipping costs depend on the order value. The following shipping conditions apply within Germany:

• Orders under 50 € : Shipping costs of 4.99 €.
• Orders from 50.00€ to 74.99€ : Shipping costs of 3.99€.
• Orders over €75.00 : Free shipping.

Shipping costs for orders within the European Union depend on the order value:

• Orders up to 75,00 € : 12,99 € shipping costs
• Orders from 75.00 € to 150.00 € : 7.99 € shipping costs
• Orders from 150.00 € to 250.00 € : 3.99 € shipping costs
• Orders over €250.00 : Free shipping

The following shipping conditions apply to orders to Switzerland:

• Orders up to 75,00 € : 25,99 € shipping costs
• Orders from 75.00 € to 150.00 € : 19.99 € shipping costs
• Orders from 150.00 € to 250.00 € : 10.99 € shipping costs
• Orders from 250.00 € to 350.00 € : 4.99 € shipping costs
• Orders over 350,00 € : Free shipping

Delivery is typically 2–3 business days. In exceptional cases, such as high order volumes or unforeseeable delays, shipping may take up to 7 business days. We ask for your understanding and patience should it take longer.

After you place your order, we'll send you an email with a tracking number within a few days so you can track your package at any time. Orders placed by 12 noon Monday through Thursday are usually shipped the next business day. Orders placed after Friday will be shipped on Monday.

No problem! Please let us know by email within 14 days of receiving the goods what changes (size or color) you would like to make. If the goods have not yet been shipped, we will try to accommodate your requests immediately.

Yes, you can return the goods within 14 days of receiving your order. You will be refunded using the original payment method. Please note that processing may take up to 10 days after we receive the return.

It may happen that certain items must first be delivered to us by our suppliers before they can be shipped to you. This may cause a slight delay. If this is the case, we will notify you in a timely manner.

Yes, you can trust our store without hesitation! We are an officially registered retailer with Trusted Shops and meet their strict criteria for safety and quality. You can rest assured that your purchase is in good hands with us. Your satisfaction is our top priority.

An error during the payment process can occur for various reasons, such as technical issues or a declined payment method. Please try an alternative payment method or repeat the process. If the problem persists, contact us at info@nogibeautyshop.de – we'll be happy to help!

We ask for your patience, as shipping may take a little longer in some cases. Delivery within Germany can take up to 7 business days; international orders can take up to 10 business days. This could be due to weather-related difficulties, customs delays, or backlogs in parcel processing. If you have not received your order after these deadlines, please contact us so we can assist you further.

If you have any further questions, you can contact us at any time using the contact form or directly by email at info@nogibeautyshop.de . Our team will be happy to assist you and answer your inquiries as quickly as possible.