Help & Answers - FAQ
The most important information about our products, orders and services.
How much does shipping cost?
Shipping costs depend on the value of your order. The following shipping conditions apply to deliveries within Germany:
Orders under €50 : Shipping costs are €4.99. Orders from €50.00 to €74.99 : Shipping costs are €3.99. Orders €75.00 and over : Shipping is free for these orders.For orders within the European Union, shipping costs also depend on the order value:
Orders up to €75.00 : Shipping costs are €12.99. Orders from €75.00 to €150.00 : Shipping costs are €7.99. Orders from €150.00 to €250.00 : Shipping costs are €3.99. Orders €250.00 and over : These orders benefit from free shipping.The following shipping conditions apply to orders to Switzerland:
Orders up to €75.00 : Shipping costs are €25.99. Orders from €75.00 to €150.00 : Shipping costs are €19.99. Orders from €150.00 to €250.00 : Shipping costs are €10.99. Orders from €250.00 to €350.00 : In this case, the shipping costs are only €4.99. Orders over €350.00 : Shipping is also free here.How long does shipping take?
The usual delivery time is 2–3 business days. However, in exceptional cases, such as high order volumes or unforeseeable delays, shipping may take up to 7 business days. We ask for your understanding and patience should it take longer.
Why hasn't my order status changed yet?
It's possible that certain items may need to be delivered to us by our suppliers before they can be shipped to you. This may cause a slight delay. If this is the case, we will notify you promptly.
Can I trust your store?
Yes, you can trust our Nogi Beauty Shop without hesitation! We are an officially registered retailer with Trusted Shops and meet their strict criteria for safety and quality. You can rest assured that your purchases are in the best hands with us. Your satisfaction is our top priority.
Why doesn't the payment process work?
A problem with the payment process can have several causes, including technical difficulties or a declined payment method. Please try using an alternative payment method or repeat the payment process. If the problem persists, contact us at info@nogibeautyshop.de – we'll be happy to help!
My goods are damaged or did not arrive at all!
Please understand that in some cases, shipping may take longer than expected. Delivery within Germany can take up to 7 business days, while international orders can take up to 10 business days. This could be due to weather-related difficulties, customs delays, or backlogs in parcel processing. If you have not received your order after these deadlines, please contact us so we can assist you further.
Can I return the goods and get my refund?
Yes, you can return the item within 14 days of receiving your order. A refund will be issued via the original payment method. Please note that processing your return may take up to 10 days after it has been received at our warehouse.
I want a different size or color!
No problem! Please let us know by email within 14 days of receiving the goods what changes (size or color) you would like to make. If the goods have not yet been shipped, we will endeavor to accommodate your requests promptly.
When will I be informed about the shipment?
After completing your order, you will receive an email with a tracking number shortly so you can track your package at any time. Orders placed by 12:00 PM Monday through Thursday are usually shipped the following business day. Orders placed after Friday are shipped on Monday.
Any further questions?
If you have any further questions, please feel free to contact us using the contact form or directly by email at info@nogibeautyshop.de . Our team will be happy to assist you and respond to your inquiries as quickly as possible.